Terms and Conditions

Last updated: April 3, 2025

Welcome to Koku!

These Terms and Conditions (“Terms”) govern your use of our website kokuofficial.com and the purchase of any products from our store. By accessing or using our site, you agree to these Terms. If you do not agree, please do not use the site.

1. Overview

This website is operated by Koku. Throughout the site, the terms “we,” “us,” and “our” refer to Koku. By using this website and purchasing from us, you agree to follow these Terms.

2. Eligibility

To place an order, you must be at least 18 years old or have the permission of a parent or guardian.

3. Products & Pricing

  • All prices are displayed in Pakistani Rupees (PKR).

  • We reserve the right to modify or discontinue any product at any time without notice.

  • Product descriptions and images are for illustration purposes. Slight variations may occur due to natural fragrance differences or screen display settings.

4. Orders

By placing an order on our website, you confirm that:

  • All provided information is accurate and complete.

  • You are authorized to use the chosen payment method.

  • We may refuse or cancel orders due to suspected fraud, pricing errors, or stock issues.

5. Payment

We currently accept Cash on Delivery (COD) only. Please ensure someone is available to receive and pay for your order at the delivery address.

6. Shipping & Delivery

  • We ship all orders within Pakistan.

  • Shipping charges and estimated delivery times are provided at checkout.

  • We are not responsible for delays caused by courier services, weather, customs, or incorrect addresses.

7. Returns & Refunds

Please refer to our Returns Policy for details about returns, exchanges, and refund eligibility.

8. Intellectual Property

All content on this website—including logos, images, product descriptions, and graphics—is the property of Koku and protected by copyright and trademark laws. You may not reproduce, reuse, or republish any content without our written permission.

9. User Conduct

By using this website, you agree not to:

  • Engage in any illegal or unauthorized activity

  • Attempt to hack, interfere with, or disrupt our website

  • Upload or transmit any viruses, malware, or spam

10. Limitation of Liability

While we aim to provide a safe and seamless shopping experience, we are not liable for:

  • Any indirect, incidental, or consequential damages

  • Delays or disruptions beyond our control

  • Inaccuracies, errors, or omissions on the website

To the fullest extent permitted by law, our liability is limited to the amount paid by you for the purchased product.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content, accuracy, or privacy practices of any third-party sites.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Pakistan. Any disputes will be handled under Pakistani jurisdiction.

13. Changes to Terms

We may update these Terms at any time. It is your responsibility to check this page periodically. Continued use of the site after changes means you accept the updated Terms.

14. Contact Us

If you have any questions about these Terms, feel free to reach out: